Our guarantee and returns policy
We always stand by the quality and safety of the products we supply and the service we offer.
If you’re not completely satisfied, please tell us about it so that we can put the situation right and do better next time!
When returning a product, please request a return authorisation by emailing [email protected]
Please tell us the reason you are returning the product, as this really helps us to improve our service to you.
You can return any unused product to us within 28 days for a full refund, provided it is in a resaleable condition.
We will endeavour to replace or exchange any items that have become defective within a reasonable period.
Please note that returns can only be made if the item is purchased directly from the Tommee Tippee Grostore – this is in regards to faulty items as well.
The postage charges for returning items are to be covered by the customer. We recommend using a tracked service (eg Australia Post), for proof of return.