Our guarantee and returns policy

We always stand by the quality and safety of the products we supply and the service we offer. If you’re not completely satisfied, please tell us about it so that we can put the situation right and do better next time! You can return an unused product to us within 28 days for a full refund provided it is in a resalable condition. Please note that refunds can only be made if the item is purchased directly from Grostore - this is in regards to faulty items as well.

We will endeavour to replace or exchange any items that have become defective within a reasonable period. When returning a product, please request a Return & Exchange form by emailing Please tell us the reason you are returning the product, as this really helps us to improve our service to you.

Postage charges will apply to returns / exchanges that are not the result of faulty items or where Mayborn Group/The Gro Company. We recommend using Registered Post to insure you against lost post.

If you are returning an item, or order, with a value above $100 please contact us via email (Mon-Fri 9am -5pm) to discuss the ways in which you can return the order. If the error was ours, we’ll refund the full cost of returning the product to us. You’ll find further details on the back of your order invoice.

Award Winning Icon

Award Winning

Thanks to our fantastic products, we are one of the most awarded nursery brands

Safer sleep Icon

Safer Sleep

We try to go above and beyond all relevant standards, even if they are optional...

You can trust us Icon

You can trust us

With over 15 years of expertise, we're helping make parenting easier!