Privacy Information
Gro Store Australia is committed to preserving your privacy.
We have set out below the basis on which we will use your information. By using this website you consent to us using your personal information as set out below. We reserve the right to change this privacy policy from time to time. Whilst we may notify you of such changes it is your responsibility to check the policy each time you use the site or any of the services offered via it.
Payment Security
At The Gro Store Australia, we want you to use our web site with confidence that we will handle your personal information and payment details securely.
Your activity on our checkout page, including payment details, is carried out using an encrypted protocol (SSL). This ensures that information is sent between your web browser and our web server safely. When you are viewing our checkout page, you will see a small padlock icon appear either at the bottom right or top right of your browser window (location may vary depending on web browser). Please click on this padlock to read more information about our SSL certificate.
"Verified by Visa" and "MasterCard SecureCode"
As part of our ongoing commitment to ensuring shopping online is safe and secure for you, The Gro Store has partnered with Verified by Visa and MasterCard Securecode. If you use a VISA or Mastercard credit or debit card to make a purchase at The Gro Store online, depending on the card issuer or bank, you will be able to benefit from additional security during the checkout process.
Benefits of Verified by Visa & MasterCard SecureCode
Verified by Visa and MasterCard Securecode helps to protect your card against unauthorised use when you shop online by requiring you to enter a personal password each time you buy. You only need to register once to create your password and during registration you will be communicating directly with your card issuer via a secure link. We won’t be able to see the information you enter.
What if I am already registered?
If you have already registered, you will be asked to enter your personal password during the online checkout process in order to complete your purchase
What do I need to do to register?
If you have not yet registered for Verified by Visa or Mastercard, you will have the opportunity to do so during the checkout process by entering in your details which will be sent via a secure link to your card issuer. Once the card issuer has confirmed your identity, you will be asked to choose a password and we will be able to complete your order. You will then use the same password each time you purchase online at participating stores.
Please note if you choose not to register during the check out process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your order.
Click for more information on Verified by Visa and Mastercard Securecode. Alternatively contact your card issuer or bank direct for more information.
Our Use of Your Personal Information
When you use or order goods from this website you may submit personal information to us (such as your name and address). We may also collect information about your use of the website as well as information about you from e-mails or letters you send to us.
We will hold your personal information securely and use it only in compliance with the applicable current data protection laws. We will use your personal information to provide you with the information and services you request. We may also use your information to let you know about other products and services which we offer which may be of interest to you.
You can request that we stop using your information in this manner at anytime by writing to or emailing us at the address setting out below and quoting “Privacy Change”: The Gro Company, Mayborn Group, Suite 21, 15 Ricketts Road, Mount Waverly, VIC 3149, Australia.
Please note that we will deal with your request promptly but you may receive information for a short period after your request whilst we update our records.
We may disclose your information to other third parties for the following purposes:
- Undertaking checks with credit reference agencies. Please note that any request made to a credit reference agency will be recorded and held by them for the purpose of providing credit ratings, advice and reports;
- Legal and debt recovery agents for the purpose of debt collection and tracing;
- Reputable companies used by us to fulfil or deliver your order;
- In accordance with any consent given by you via this web site or otherwise;
- If we are required to do so by law or if we receive a valid request by the police or government department investing an illegal (or alleged illegal) activity.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal information you provide to us without your consent. We will not disclose personal information to a third party for their marketing purposes.
Cookies
To ensure our website offers the best possible service we utilise cookies. Cookies communicate between our website and your internet browser, storing information on your hard drive to ensure that your use of our website is as quick and convenient as possible. You internet browser may allow you to turn off cookies. If you do turn off cookies, you will not be able to use our website.
Links
Our website may contain links to other sites. This Privacy Policy does not extend to other websites including those which can be accessed via a link on our site. Such websites may have their own privacy policy which may differ from ours.
Access to, or Updates to, or Corrections to, Personal Information
You can ask to access and review the personal information we hold about you. You can also request us to update or correct any personal information we hold about you.
There is no charge for lodging any access request but we may charge you for providing access to personal information we hold about you, in order to meet our costs in providing you with access. We may require that an individual provide certain information so that we can verify the identity of the person making the request.
You can lodge a request for access by writing to, The Gro Company, Mayborn ANZ Pty Ltd, Unit 21, Hallmarc Office Park, 15 Ricketts Road, Mount Waverley, Victoria 3149, Australia.
Queries, comments and complaints about our handling of Personal Information
If you have any questions, comments or complaints about our collection, use or disclosure of personal information, or if you believe that we have not complied with this Privacy Policy or the Privacy Act 1988, please contact us.
Please address all privacy complaints to the address above.
When contacting us please provide as much detail as possible in relation to your question, comment or complaint.
We will take any privacy complaint seriously and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner (click here for information).
