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The batch code starts with 3 letters followed by either 4 or 5 numbers i.e. STP13457. You can find it on the label or back/underside of the product

We understand that time is precious with a little one, so to help us handle things as quickly as we can, it would be great to know what you'd like to chat about, adding as much detail as you can.

To help us speed things up even more - if you can share any images that would help us understand your query and / or your receipt we'd really appreciate it!

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Upload specification - File format JPG/JPEG. File size limit 10mb
Before you submit your details, we’d like to let you know that any personal information you provide, including any details about your or your child’s health, will only be used as needed to make sure we’re dealing with your enquiry as thoroughly as possible. Please tick the box to confirm you agree to this.

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