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The batch code starts with 3 letters followed by either 4 or 5 numbers i.e. STP13457. You can find it on the label or back/underside of the product

We understand that time is precious with a little one, so to help us handle things as quickly as we can, it would be great to know what you'd like to chat about, adding as much detail as you can.

To help us speed things up even more - if you can share any images that would help us understand your query and / or your receipt we'd really appreciate it!

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